Refund Policy

Our returns policy

If you’ve changed your mind about keeping your purchase, please return it within 30 days in its original condition with proof of purchase. We’ll exchange or refund it, as long as it meets our terms and conditions explained on this page.

By original condition we mean:

  • You’ve kept all original packaging and labels in good condition and the product can be resold at full price.
  • You haven’t used the product.
  • The product contains no personal data and isn’t registered to a user.

How to return

Online purchases can be returned to our store or via the post. Please contact our support team to start the return process via email sales@gebotools.com. We will respond within 1 working day. Our store address is Unit 15 City Business Centre, Lower Road, London, SE16 2XB.

Purchases received over 30 days ago

  • Items you’ve opened or unsealed, other than where necessary to inspect
  • Items without the original packaging or labels
  • Items or packaging in poor condition
  • Items that contain your personal data or have been registered with the manufacturer
  • Products made or cut to your own specifications
  • Products that have been personalised for you

If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your receipt or order confirmation.

How you’ll be refunded

You’ll receive a refund within 5 days of returning the item to the same payment method you used.

Returning or Replacing a Faulty Product

If your product is faulty and does not work as specified or even at all, you have 30 days to return the product back to us so contact our store and our staff will endeavour to assist you with replacing your faulty product or assist you with receiving a full refund.

When returning anything, just make sure you have proof of purchase such as store receipt or confirmation email.

Make sure the item (and any free items that came with the product) are:

  • unused (with any tags still attached)
  • in original packaging
  • in a resalable condition

Issues with your return

You should receive your refund for returns within 5 days of sending the item back. If you haven’t received the refund, please contact our support team via sales@gebotools.com. We will help you to allocate your refund.

Our return address

FABREC LTD

gebotools.com

Unit 15 City Business Centre, Lower Road, London, SE16 2XB.